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ESTABLISHED 20 YEARS
30 DAY RETURNS | HASSLE FREE

FAQs

Is your item Faulty?
Return to Monster Group UK within 30 days of receipt, including all parts, for a replacement or full refund.

If your item is over 30 days old please refer to the manufacturer (we can help you do this if required - Please contact us if you need assistance).

Is your item unwanted?
Return your item, unmarked and in saleable condition (full original packaging - including all parts) to Monster Group UK within 7 days for full refund.

Over 7 days we reserve the right to refuse or charge a re-stocking fee of £5 if the item is unopened.

Unwanted headphones and earphones cannot be returned once opened.

Who pays P&P for returned items?
If the item is Faulty Monster Group UK will refund the cost of returning the goods to us or arrange collection.

If the item is unwanted - The cost of returning items is your responsibility.

We are not responsible for un-received goods that have been returned.

Where should you send a return?
Please remember to contact us prior to returning an item to receive a reference number. 

Post your return in its original packaging to the following address with a covering letter including your name, address, return reference number, order ID number, explanation for the return (with reference to a refund or replacement) and if possible the original invoice that was included with the product.

At MonsterShop, our commitment to providing exceptional products and services remains our top priority. As part of our ongoing efforts to keep you informed, we would like to share an important update regarding purchases from Body Revolution.

For Purchases Made Before 12th March 2024:
Due to POCKET MEDIA (UK) LIMITED entering administration as of we kindly request customers who have purchased products before this date to directly contact POCKET MEDIA (UK) LIMITED's administrator for any enquiries or concerns.

For Purchases Made After 12th March 2024:
For any questions, returns, or support related to your products bought after 12th March 2024, please do not hesitate to contact Monster Group UK; our dedicated team is hear to make your experience not just good, but monstrously great.

For any questions, returns, or support related to your products bought after 12th March 2024, please do not hesitate to contact Monster Group UK; our dedicated team is hear to make your experience not just good, but monstrously great.
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